Start with the visitor’s task

Write down five questions your staff repeatedly answer. Then identify what a useful next step would be: reading a service page, checking a requirement or sending an enquiry. These tasks give you a better evaluation brief than a general request to “add AI”.

For Sembang, the standard scope is an informational corporate website. A requirement to complete transactions, retrieve private account information or run a custom workflow needs a separate discussion with sales.

Check the knowledge behind the answer

Ask which sources the chatbot uses, how new information is reviewed and how an incorrect answer can be investigated. In Sembang, approved business content provides the basis for answers, with relevant source links and a fallback when information is insufficient.

Try a question whose answer is absent from your material. An answer that acknowledges a gap is more useful than a confident invention. Also check details that change, such as service availability or contact details, against the current source.

Evaluate English and Bahasa Malaysia separately

Use equivalent questions in both languages. Include the terminology your visitors use and check that service names and conditions remain consistent. An interface with translated buttons is only one part of the experience: the answers and enquiry prompts need attention too.

Follow an enquiry all the way through

Ask what the visitor is told, which details are collected and where your staff review the result. Test corrections and a missing required field. Decide who will follow up so that a captured enquiry has an owner.

During a demonstration, use fictional details. Before launch, agree what data is necessary, who has access and how your business will handle retention and deletion.

Confirm the scope and responsibilities

Sembang supports informational corporate websites with bilingual answers, guided enquiries and a private staff workspace. Discuss more complex requirements with our team and agree which website tasks the assistant should support.

  • What business information will the assistant use?
  • How will you test an incorrect or missing answer?
  • Can visitors complete the enquiry in both languages?
  • Who reviews content and follows up with enquiries?
  • Which requirements fall outside the agreed scope?