Keep the business facts consistent
Language choice should not change your service scope or contact details. Begin with a clear set of approved facts. Where a service name or technical phrase needs particular wording in Malay, include that wording in the material reviewed during setup.
The aim is a useful answer in the visitor’s language. Bilingual capability is not a promise that every phrase or translation will be correct; review important wording before launch and as your information changes.
An example of the same intent in two languages
These are illustrative visitor questions for planning your content, not a live product response. Both ask for the same business information.
| English | Bahasa Malaysia |
|---|---|
| What services does your company provide? | Apakah perkhidmatan yang syarikat anda sediakan? |
| What information do you need for an enquiry? | Apakah maklumat yang diperlukan untuk membuat pertanyaan? |
| How can I request a demo? | Bagaimana saya boleh meminta demo? |
Carry the language choice into the enquiry
Finding an answer is only part of the journey. Enquiry prompts and validation can also be presented in both languages, helping the visitor understand which details are needed and correct a mistake before completing the enquiry. Your staff review the collected information in the private workspace.
What to test before launch
Use questions your visitors actually ask, including short questions and local terminology. Review an English question, its Malay equivalent and a question with missing information. Check both the response and the next step.
- Service names and eligibility conditions remain consistent
- The answer uses the intended approved source
- The assistant explains missing information
- Enquiry instructions and corrections are understandable
