1. Choose the information visitors need

Start with your company and service pages, frequently asked questions and other suitable business documents. Together, we identify the sources the assistant should use and the questions it should be able to answer. A clear service description is more useful than a collection of outdated brochures.

  • What your business offers and who it serves
  • Service scope, requirements and confirmed contact details
  • Common questions and the answers your team has approved

2. Review the content and enquiry flow

The assistant uses approved business information. New source content is reviewed before publication. We also work through your welcome message, branding and enquiry questions so that the conversation fits your business.

Before launch, test typical questions in English and Bahasa Malaysia. Check the answer, its source and what happens when the information is incomplete. This is also the time to remove claims your team cannot confirm.

3. Add the assistant to your existing website

Sembang can appear through a website launcher and embedded chat interface. Your website does not need to be replaced. We assess the installation during onboarding, including where the assistant appears and how it behaves on a mobile screen.

A visitor can ask about a service, read an answer based on the approved material and follow relevant source links. AI can make mistakes, so important decisions still need confirmation from your business.

4. Turn interest into an enquiry

When a visitor wants to contact your team, the assistant can collect the agreed enquiry details step by step. The visitor can review and correct those details. Authorised staff use the private workspace to review enquiries and handle follow-up.

The assistant is designed to explain when it lacks enough information. Eligible unanswered questions can help your team identify content gaps and decide what to improve.

What to bring to your demo

Send your website address and a few questions visitors commonly ask. Tell us who will maintain the information and who will review enquiries. Our team will review how the assistant can support your informational corporate website and discuss any more complex requirements.