Answers about your business
Help visitors find the service and company information they came for, using content you have approved.
GOOD BUSINESS STARTS WITH SEMBANG
AI website chatbots
for Malaysian
SMEs.
Turn website visits into useful conversations. Help customers find answers, understand your business and take the next step — in English or Bahasa Malaysia.
Built for informational corporate websites.
A little chat. A more helpful website.English + Bahasa Malaysia
A natural next step
Move from a question to a guided enquiry, so interested visitors know how to reach your team.
A local way to connect
Welcome customers in English and Bahasa Malaysia, with a conversation that feels approachable.
MEET YOUR WEBSITE’S NEW HELLO
Your business.Their questions.A better conversation.
Give visitors somewhere to start. Sembang uses the business information you approve to answer questions and guide enquiries.
Let’s sembangEXAMPLE
What can Sembang help my customers with?
I can help visitors understand your services using the information your business has approved. When they’re ready, I can guide them through an enquiry.
Based on approved business informationIllustrative example · not a live chat
FROM YOUR WEBSITE TO THEIR NEXT STEP
A few steps toa better hello.
We help you get started with an assistant shaped around your business.
01
Start with what you know
Choose the website content and business information your assistant should use.
02
Make it yours
Set the welcome message, branding and enquiry questions around your customers’ needs.
03
Welcome the conversation
Add the assistant to your website and review enquiries and answer gaps in your staff dashboard.
HELPFUL FOR VISITORS. PRACTICAL FOR YOUR TEAM.
More than achat bubble.
Your knowledge, with care
Answers draw from reviewed business content, with links to relevant sources. When information is missing, the assistant can say so.
English. Bahasa Malaysia.
Visitors can ask in either language, with a bilingual interface and guided enquiry experience.
Enquiries, made conversational
Collect useful details step by step, explain corrections and let visitors review their answers.
A workspace for your team
Give authorised staff a private place to review enquiries, check unanswered questions and manage approved content.
A conversation with a next step
An enquiry your team can work with.
Guide visitors through the details you need, one question at a time. Your team can review the information in a private dashboard.
Example enquiry
Aina · Example Business
Interested in a website chatbot
Ready for review
Fictional details shown for illustration.A CLOSER LOOK
Plan a more helpful website.
FROM CONTENT TO CONVERSATIONHow Sembang works on your website
See how approved business content becomes bilingual website answers and guided enquiries, with a staff workspace for follow-up.
Explore →
HELP VISITORS IN EITHER LANGUAGEA bilingual chatbot for English and Bahasa Malaysia
Help Malaysian website visitors ask questions and make enquiries in English or Bahasa Malaysia, using approved business information.
Explore →
WEBSITE ENQUIRIES YOUR TEAM CAN REVIEWGuide website visitors from questions to enquiries
Collect agreed enquiry details through a guided chatbot conversation. Visitors can review their answers and authorised staff can follow up.
Explore →
A PRACTICAL BUYER’S GUIDEChoosing an AI website chatbot for your Malaysian SME
A guide to website chatbot scope, approved content, bilingual answers and enquiry handling for Malaysian small and medium businesses.
Explore →A FEW THINGS YOU MIGHT BE WONDERING
Let’s clearthings up.
Is Sembang suitable for my business?
Sembang is designed for businesses that want to help website visitors understand their services and make enquiries. In a demo, we can look at your website, the questions customers ask and the information your team needs.
What information does the chatbot use?
It uses business content selected and approved for your assistant. Content changes are reviewed before they are made available for answers. We will discuss suitable sources and your enquiry flow during setup.
What if it does not know the answer?
When the approved information is insufficient, the assistant is designed to explain that rather than invent an answer. AI can still make mistakes. Your team can review eligible unanswered questions to identify content gaps.
Can it speak English and Bahasa Malaysia?
Yes. Sembang supports English and Bahasa Malaysia conversations. The interface and guided enquiry prompts can also be provided in both languages.
Do I need to replace my website?
Sembang is added to your existing website as a chat assistant. We will check how it fits your website and help with installation. Your team continues to handle the follow-up with customers.
How do I get started?
Request a demo and share your website address, common visitor questions and the enquiry flow you need. Our team will review the fit, help prepare your approved content and guide you through setup.
YOUR NEXT CONVERSATION STARTS HERE
Let’s see whatSembang can dofor your business.
Tell us a little about your business. We’ll get in touch to arrange a demo and talk through your website’s needs.
Email ussembang@group.my
Request your demo
A few details, and we can take it from there.